Last updated: January 2024
At FiraDash, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Information You Provide
When you create an account or use FiraDash, we collect information you provide directly, including:
- Account Information: Name, email address, password, and company details
- Payment Information: Billing address and payment method details (processed securely through our payment providers)
- Connected Accounts: OAuth tokens and permissions for connected social media platforms
- Content: Messages, automation workflows, and other content you create or receive through the platform
Information We Collect Automatically
When you use FiraDash, we automatically collect:
- Usage Data: Features used, actions taken, and interaction patterns
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and pages viewed
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third parties who perform services on our behalf (hosting, analytics, payment processing)
- Connected Platforms: With Instagram, Facebook, TikTok, or SMS providers as necessary to deliver our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Secure data storage with industry-leading providers
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children’s Privacy
FiraDash is not intended for use by individuals under the age of 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@firadash.id